Property Manager Emergency Playbook for Glass and Door Incidents

Portfolio Response Workflow

1. Confirm safety and immediate site-secure requirements.
2. Notify tenants and site contacts with short status update.
3. Dispatch emergency secure-up and collect scope notes.
4. Approve replacement plan with access and timing windows.
5. Request post-job documentation for records and claims.

Key Metrics to Track

• Time to initial dispatch contact.
• Time to secure opening.
• Time to replacement completion.
• Repeat-failure causes by opening type.