What to Do When Glass Breaks After Hours

Step-by-Step Emergency Checklist

1. Move people away from the area and prevent foot traffic near shards.
2. If safe, isolate the space and avoid touching unstable glass edges.
3. Call a 24/7 emergency glass team and provide location plus opening type.
4. If replacement cannot happen immediately, request board-up service.
5. Document the incident with photos for internal records or insurance communication.

What Dispatch Needs From You

• Address and best entry instructions.
• Whether the opening is unsecured.
• Storefront, door lite, or window type.
• Any building-manager access protocols.

For active emergencies in Washington DC, Arlington, or Baltimore, calling is fastest.